![]() This information about clearing your cache has not been communicated to students either, so unless you reach out to the IT Service Desk yourself, you might not know what to do or how you can access Wingspan. This isn’t always an option, especially if you’re doing research for a class and would like to go back in your history to reaccess a webpage. Since then, the bug hasn’t been completely solved and students are still experiencing issues logging into Wingspan.Įmptying your cache works, but if your session times out, then you are not able to reaccess Wingspan until you clear your cache. According to Bruneau, it was difficult to recreate the issue as it was “triggered sporadically and could not easily be repeated.” Technicians had to dig deeply into the system to find the bug, but as of Jan. The IT department has been working to fix the error. ![]() Users can also restart their browser, but that is not always practical on a mobile device.”īruneau said that students should always log out of Wingspan, both for this issue and security. “The only way to “fix” that is to clear the cookies/cache or try another browser. ![]() “Unfortunately, once the error message is triggered, the user cannot log on again,” Bruneau said. The error would happen when someone logs in and doesn’t log out, this creates an abandoned session that the system “hangs on to until a predetermined time out.” He also said that this new system was necessary for the next version of Wingspan to be implemented.īruneau explained that the issue was determined to be the result of a session timeout. Eventually, this system will also allow us to deploy Multi-Factor Authentication which will also improve security.” This method is more secure so it is less likely to be hacked. It is a standard service used by many software manufacturers. Patrice Bruneau, Assistant Vice President for Computing and Information Technology said in an email to The Johnsonian, “The new authentication method uses Central Authentication Service. The email informed students that the new login page will allow for “the eventual implementation of modern security features.” 6 by an email that was sent out in December. ![]() Students were made aware that changes would be made to the login page of Wingspan on Jan. Not being able to access Wingspan has caused issues for students who need to reference their class schedule, check DegreeWorks to see their degree status, add or drop classes and fill out timesheets for students who work for the school. This is the screen that many students have seen when trying to log into their Wingspan accounts since the start of the semester. ![]()
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